You have got a problem with your portfolio manager or trustee

Portfolio managers and trustees must meet authorisation and conduct requirements. Client reports can help identify whether a provider is acting outside those requirements.

First steps

Raise the issue directly with the portfolio manager or trustee and request a written explanation. Keep mandates, fee schedules, investment guidelines, transaction records and correspondence.

SFMA’s role

SFMA can examine whether supervisory law has been breached, including authorisation, organisation, conduct or anti-money laundering duties. Contractual disputes, claims for compensation and mandate interpretation are generally handled outside supervisory proceedings.

Useful information

Reports should describe the service provider, the mandate, the transaction or conduct at issue, the dates, the amount involved and the response received from the provider.